PRIVACY POLICY

Last updated: September 22, 2026

This privacy notice for Telework PH Outsourcing Solutions Inc ("Company," "we," "us," or "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"),
such as when you:

Visit our website at http://www.teleworkph.com, or any website of ours that links to this privacy notice

Call us on any of our published telephone numbers

Chat with us on our website, on Facebook Messenger, on WhatsApp, or on any other messaging channel we
operate

Apply for a role with us

Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at dpo@teleworkph.com.

SUMMARY OF KEY POINTS

What personal information do we process? When you visit, use, or navigate our Services, we may process personal
information depending on how you interact with us, the choices you make, and the products and features you use.

Do we record calls? Yes. Calls to our main line are recorded. We tell you at the start of every call.

Do we save chats? Yes. We save the text of chats you have with us on our website and messaging channels.

Do we use AI? Yes. Your first contact with us by phone or chat may be handled by a virtual assistant. It tells you it is not
a person. It does not make decisions about you.

Do we process any sensitive personal information? We may process sensitive personal information when necessary
with your consent or as otherwise permitted by applicable law.

Do we receive any information from third parties? We do not receive any information from third parties.

How do we process your information? To provide, improve, and administer our Services, communicate with you,
recruit and hire, process payments, protect against fraud, and comply with the law. We process your information only
when we have a valid legal reason to do so.

How long do we keep it? Call recordings for 6 months. Chat transcripts for 12 months. Everything else, only as long as
we need it. Section 8 has the details.

What are your rights? If you are in the Philippines, the Data Privacy Act gives you rights over your information. If you
are in the EEA, the UK, or Canada, your local law gives you rights too. Section 12 has the details.

How do you exercise your rights? Fill out our data subject request form, or email our Data Protection Officer at
dpo@teleworkph.com.

1. What information do we collect?
2. How do we process your information?
3. Recording of telephone calls
4. Chat and messaging conversations
5. Artificial intelligence and automated processing
6. What legal bases do we rely on to process your information?
7. When and with whom do we share your personal information?
8. How long do we keep your information?
9. How do we keep your information safe?
10. What happens if there is a data breach?
11. Do we collect information from minors?
12. What are your privacy rights?
13. Controls for do-not-track features
14. Do we make updates to this notice?
15. How can you contact us about this notice?
16. How can you review, update, or delete the data we collect from you?

1. WHAT INFORMATION DO WE COLLECT?

We collect personal information that you provide to us, information we collect automatically when you use our Services, and recordings and transcripts of your conversations with us.

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, when you apply for a role with us, or otherwise when you contact us.

The personal information we collect may include the following:

Names

Phone numbers

Email addresses

Job titles

Contact preferences

Contact or authentication data

Biometrics

Birthdate

Work experience

Educational background

Bank account information

Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

Biometric data

Information revealing race or ethnic origin

Student data

Social security numbers or other government identifiers

We collect these categories in connection with recruitment, employment, and payroll. We do not collect them through our website chat or our telephone line, and our virtual assistant is instructed never to ask for or accept them. See Section 5.

Conversations with us

We collect and keep records of your conversations with us:

Call recordings. Audio of calls you make to our main line. See Section 3.

Call transcripts. Where our systems generate a written record of a call.

Chat transcripts. The full text of chats on our website widget, Facebook Messenger, WhatsApp, and any other messaging channel we operate. See Section 4.

Conversation notes. A short written summary of what you asked for and what we did, kept in our contact records so our team can follow up and so you do not have to repeat yourself.

SMS Communications and Consent

By submitting your phone number on our website or during interactions with our services, you consent to receive SMS messages from Telework PH Outsourcing Solutions [Inc - CONFIRM ENTITY]. These messages may include:

Customer support responses

Appointment confirmations and reminders

Marketing and promotional content

Service or system notifications

Message frequency may vary. Message and data rates may apply depending on your carrier. You may opt out of receiving SMS at any time by replying STOP. To get help, reply HELP or contact us directly at info@teleworkph.com or +1 (833) 853-9675.

We will not send SMS messages without your consent.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

Some information - such as your Internet Protocol (IP) address and/or browser and device characteristics - is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information.

The information we collect includes:

Log and Usage Data. Service-related, diagnostic, usage, and performance information our servers automatically collect and record in log files.

Device Data. Information about the computer, phone, tablet, or other device you use to access the Services.

Location Data. Information about your device's location, precise or imprecise. You can opt out by refusing access or disabling your Location setting.

Chat session data. Where you opened a chat with us, the time it started, and which of our channels you used.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your information to provide, improve, and administer our Services, communicate with you, recruit, process payments, protect against fraud, and comply with the law.

We process your personal information for the following reasons:

To respond to your enquiries and provide our Services. Including answering your questions, booking calls with you, and following up on what you asked for.

To improve our customer service. Including reviewing recordings and transcripts to train and coach our team and check the quality of the service we give you.

To recruit and hire. To assess applicants for current and future roles. We provide additional privacy notices before collecting personal information for recruitment.

To process payments under a contract between you and us.

To communicate with you about our services and offerings, where you have opted in.

To protect the security of our website and prevent fraud.

To enforce our conditions of sale, website terms, and contracts.

To comply with our legal obligations, including under the Data Privacy Act of 2012 and other applicable law.

To save or protect an individual's vital interest, such as to prevent harm.

For other purposes disclosed to you at the point of collection.

3. RECORDING OF TELEPHONE CALLS

Calls to our main line are recorded. We tell you at the start of every call, and you can decline.

When you call our main line, your call is recorded.

Why we record. For three reasons: to confirm what was agreed, to train and coach our team, and to check the quality of the service we give you.

We tell you first. You are told the call is recorded at the start of every call, before we ask you for any information.

If you do not want to be recorded. Tell us. We will take your name and number without a recording, and a member of our team will call you back.

How long we keep recordings. 6 months from the date of the call, then we delete them. If a recording forms part of an open complaint, dispute, or legal matter, we keep it until that matter closes.

Our legal basis. Your consent for the recording itself, and our legitimate interest in service quality and training.

This section applies to calls to our main line. Calls made by our team to you in the course of a client engagement are covered by the separate notice we give at the time.

4. CHAT AND MESSAGING CONVERSATIONS

We save the text of chats you have with us, and we tell you before your first message.

When you chat with us on our website, on Facebook Messenger, on WhatsApp, or on any other messaging channel we operate, we save the full text of that conversation.

Why we save it. So our team can follow up on what you asked for, so you do not have to repeat yourself if you come back to us later, and so we can improve the answers we give.

We tell you first. A notice appears in the chat window before your first message, with a link to this policy.

How long we keep transcripts. 12 months from the date of the last message in the conversation, then we delete them.

Please do not send us these in a chat. Payment or card details, government ID numbers, passwords, one-time codes, or health information. We do not ask for any of these in a chat and we do not need them. If you send one anyway, we will not save it into your record.

Our legal basis. Your consent, and our legitimate interest in responding to your enquiry.

5. ARTIFICIAL INTELLIGENCE AND AUTOMATED PROCESSING

A virtual assistant may handle your first contact with us. It tells you it is not a person, it does not decide anything about you, and you can ask for a human at any time.

Our virtual assistant

Your first contact with us by phone or by chat may be handled by a virtual assistant. The assistant is software, not a person.

It tells you what it is. The assistant identifies itself as a virtual assistant before it asks you for anything, on every channel. If you ask whether you are speaking to a bot, it will say yes.

You can always ask for a person. If you ask for a human at any point, the assistant passes you to one. You never have to argue with it to reach us.

What the assistant does

Answers common questions about our company and our services

Works out which team your enquiry belongs to

Books a discovery call, if you want one

Records your name and contact details so the right team can reach you

Looks up your record in our contact system, so it can greet you and avoid asking you questions you have already answered, and adds a short summary of your conversation to that record

What the assistant does not do

It does not make any decision about you. It does not decide whether you are shortlisted, interviewed, or hired. It does not decide what you are charged. It does not decide what service you receive, or approve or refuse anything.

Every decision of that kind is made by a person. The assistant's role is to answer, route, and take a message.

It does not discuss individual people. It will not confirm whether someone works for us, discuss anyone's pay, schedule, or record, or give out any employee's contact details.

It does not quote prices.

It does not collect sensitive information. It is instructed never to ask for or accept payment or card details, government ID numbers, passwords or one-time codes, health information, or details about your family situation. If you volunteer any of these, it does not write them into your record and passes you to a person.

Human review

We do not rely on the assistant alone for anything that affects you. Where your enquiry needs a decision, judgment, or an answer the assistant does not hold, it passes you to a member of our team.

Your rights

Your rights under the Data Privacy Act, and under any other privacy law that applies to you, cover everything the assistant handles, exactly as if you had spoken to a member of our team. Section 12 explains those rights.

If you would prefer not to deal with the virtual assistant at all, ask for a person at the start, and we will arrange it.

Other uses of AI in our business

We provide outsourcing services in which our teams use AI tools to draft and prepare work. Where we do this for a client, the client is the controller of that client's data, and their own privacy notice governs it. A trained person reviews that work before it reaches anyone.

6. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

We only process your personal information when we have a valid legal reason to do so.

PURPOSE	LEGAL BASIS
Improve customer service	Legitimate interest. The information you provide helps us deliver the services you have requested and respond to your customer service requests.
Record calls to our main line	Your consent, and our legitimate interest in service quality and training.
Save chat transcripts	Your consent, and our legitimate interest in responding to your enquiry.
Operate a virtual assistant on first contact	Our legitimate interest in answering enquiries promptly at any hour. No decision affecting you is made by automated means.
Process payments	Performance of a contract between you and us.
Communicate with you	Legitimate interest, where you have opted in.
Recruitment and hiring	Legitimate interest. We provide additional privacy notices before collecting personal information for recruitment.
Protect the security of our website and prevent fraud	Legitimate interest.
Enforce our conditions of sale	Legitimate interest.
Comply with legal obligations	Legal obligation, including under the Data Privacy Act of 2012.
For other disclosed purposes	Legitimate interest, as disclosed to you at the point of collection.

If you are in the Philippines

The Data Privacy Act of 2012 (Republic Act No. 10173) requires us to have a lawful criterion for processing your personal information. We rely on:

Your consent, which you may withdraw at any time

Performance of a contract with you, or steps taken at your request before entering one

Compliance with a legal obligation to which we are subject

Protection of your vital interests, including life and health

Our legitimate interests, where these are not overridden by your fundamental rights and freedoms

For sensitive personal information, we rely on your consent, on existing laws and regulations that permit the processing, or on the other grounds permitted under Section 13 of the Act.

If you are located in the EU or UK

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. We may rely on consent, legal obligations, vital interests, and legitimate interests.

If you are located in Canada

We may process your information with your express or implied consent, which you can withdraw at any time. In some exceptional cases, we may be legally permitted to process your information without your consent, as set out in applicable Canadian law.

7. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share information in specific situations and with specific categories of third parties.

We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with them designed to safeguard your personal information. They cannot do anything with your personal information unless we have instructed them to; they will not share it with any organization apart from us, and they commit to protect it and to retain it only for the period we instruct.

The categories of third parties we may share personal information with:

Cloud computing services

Data storage service providers

Data analytics services

Customer relationship management and communications platforms, which host our contact records, our telephone line, our chat channels, our call recordings, and our chat transcripts - NEW

Government entities

Payment processors

We may also share your personal information in these situations:

Business Transfers. In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

Affiliates. With our parent company and any subsidiaries, joint venture partners, or other companies under common control with us, who are required to honor this privacy notice.

Where your information is stored

Some of the service providers above store information outside the Philippines. Where we transfer your personal information across borders, we put in place contractual protections designed to give it a comparable level of protection, as required by the Data Privacy Act and by other applicable law.

8. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep your information only as long as we need it. Call recordings for 6 months, chat transcripts for 12 months.

We keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law, such as for tax, accounting, employment, or other legal requirements.

Some categories have a fixed period:

What	How long we keep it	Counting from
Call recordings, and any transcript of a call	6 months	The date of the call
Chat and messaging transcripts	12 months	The date of the last message
Contact records and conversation notes	While we have an ongoing relationship or legitimate business need, then reviewed and deleted or anonymized	Last contact
Recruitment records for applicants we do not hire	[CONFIRM - HR to set]	The date of the application
Anything forming part of an open complaint, dispute, audit, or legal matter	Until that matter closes	When the matter opens

When we have no ongoing legitimate business need to process your personal information, we will delete or anonymize it. Where that is not possible, for example because it sits in backup archives, we will securely store it and isolate it from further processing until deletion is possible.

9. HOW DO WE KEEP YOUR INFORMATION SAFE?

We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

10. WHAT HAPPENS IF THERE IS A DATA BREACH

If a breach puts your information at real risk, we tell you, and we tell the regulator.

We maintain a procedure for identifying, containing, and reporting personal data breaches.

If a breach affects your sensitive personal information or other information that may enable identity fraud, and it is likely to give rise to a real risk of serious harm to you, we will notify the National Privacy Commission and the affected individuals within seventy-two (72) hours of knowledge of the breach, as required by the Data Privacy Act and its implementing rules.

Where another privacy law applies to you, we will also meet the notification obligations that law imposes.

If you believe your information has been compromised, contact our Data Protection Officer at dpo@teleworkph.com.

11. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at dpo@teleworkph.com.

12. WHAT ARE YOUR PRIVACY RIGHTS?

Under the Data Privacy Act of 2012, you have the right to:

You have rights over your personal information. Where you live decides which law applies to you.If you are in the Philippines: Under the Data Privacy Act of 2012, you have the right to:

Be informed that your personal information is being or will be processed, and why

Access the personal information we hold about you

Object to the processing of your personal information, including for direct marketing and automated processing

Have your information corrected where it is inaccurate or out of date

Erasure or blocking of your personal information, where it is incomplete, outdated, false, unlawfully obtained, or used for a purpose you did not authorize

Damages for any inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal information

Data portability, to obtain a copy of your information in an electronic format

Lodge a complaint with the National Privacy Commission

To exercise any of these rights, email our Data Protection Officer at dpo@teleworkph.com or use our data subject request form.

You may also complain directly to the National Privacy Commission. Their contact details are at https://privacy.gov.ph.

If you are in the EEA, UK, or Canada

You have rights under applicable data protection laws, which may include the right to request access and obtain a copy of your personal information, to request rectification or erasure, to restrict processing, and where applicable to data portability. In certain circumstances you may also have the right to object to processing.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you have the right to complain to your local data protection supervisory authority. Contact details: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm

If you are located in Switzerland: https://www.edoeb.admin.ch/edoeb/en/home.html

Withdrawing your consent

If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time by contacting us using the details in Section 15.

Withdrawing consent will not affect the lawfulness of processing carried out before you withdrew it, nor will it affect processing we carry out on a lawful ground other than consent.

Objecting to the virtual assistant

You may ask to deal with a person instead of our virtual assistant at any point, by saying so in the call or the chat. We will not treat your enquiry any differently because you asked.

How to reach us about your rights

If you have questions or comments about your privacy rights, email us at dpo@teleworkph.com.

13. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

14. DO WE MAKE UPDATES TO THIS NOTICE?

Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last updated" date and will be effective as soon as it is accessible. If we make material changes, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently.

15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact our Data Protection Officer:

Email: dpo@teleworkph.com

Telework PH Outsourcing Solutions Inc
16192 Coastal Hwy, Lewes, DE 19958, United States

NPC Registration Number: PIC-007-662-2026

16. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please submit a request form by clicking here, or email dpo@teleworkph.com.